Microsoft presents its new AI software this autumn

September 19, 2018 - By Jack Shaw

Microsoft represents its new AI software this autumn

Microsoft presents its new AI software this autumn

It looks like the company continues to raise the heat in the battle of smart technologies with Salesforce.

Microsoft has already stuffed Dynamic customer service products with AI features. Now it wants to show new software to the audience.

On Tuesday, Microsoft Company has revealed information on its new cloud services that will be very easy to use and based on AI. They will help with marketing and customer services.

During the meeting in San Francisco, Microsoft representatives introduced Dynamics 365 AI for market insights and for customer service.

Experts believe that this news may help Dynamics software business cloud to become more attractive than Salesforce, which is already offering extra features for services with AI technologies inside.

It is presumed that the new software will remove problems that agents face and chatbots can’t handle. In the near future, it will help specialists in marketing to see what customers are talking about on social networks.

Microsoft has already introduced Dynamics for Sales 365 AI this year. It was made to deliver insights about salespeople and official deals that were logged in its tracking service. It can also give information about opportunities in the Sales Cloud tool of Salesforce or compare systems from SAP and Oracle.

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